The hardest part of the job is being called into disciplinary hearings on a regular basis by your team leader and manager. If you do indeed prove management wrong then nothing really happens. Examples include surfing the internet or being late for work. Management and your team leader also make up false accusations against you and it's up to you to prove them wrong. You will have to make up for the time your computer was not working by taking calls during your lunch period for example. If your computer breaks down then that's also too bad for you as you were supposed to be answering calls.
If you're stuck on a call when it's supposed to be your break or lunch period too bad for you as you will need permission from your team leader to go on break or lunch after your scheduled times. However once the actual job starts management will try everything in their power to fire you before your contract is up. The training on the Income Tax Act once you're hired is very comprehensive. Typical day consists of answering incoming calls relating to tax and benefit inquiries for programs administered by the CRA. If accepted for a position, my best advice would be to applying - more. This position really does affect your mental health. You have a 30 min lunch (unpaid) and two 15 minute breaks which are paid. You will sit in a cubicle for your entire shift and endlessly be on the phone.
Having a dedicated schedule is very tough as everyone's schedule rotates every couple of weeks and alternates. You will need to be available to work ANYTIME between these hours. Team leads can really make or break your enjoyment to work. Your time here really depends on how you perform. If you even dare to take a UNSCHEDULED bathroom break or go for a sip of some water, you will be penalized on your stats if not on a scheduled break. There is a lot of micromanagement in the office. Even if you are a couple seconds late coming back from your break, you will have to e-mail your team lead and let them know you were late or else it will go against you as everything is timed. Which means, you are heavily timed on how quick you are on the phone, after call work, breaks etc. After being on the phones for a little while, you understand your job just consists of taking inbound and making outbound calls dealing with taxpayers with outstanding amounts owing.
Canada revenue agency tax centre phone number how to#
They really just explain how to do it, not really what it is. While training it was very difficult to understand what the job actually really entailed. After hearing back, training was just about two weeks of very dry material. Took a little over a year to hear back from application process.
0 kommentar(er)
